Privacy Policy

Last updated: July 20, 2026

This Privacy Policy explains how House Whisperer Home Inspections (“House Whisperer”, “we”, “us”, or “our”), operated by Steve Lukings and based in London, Ontario, handles personal information collected through this website and in the course of providing home inspection services. We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information we collect

Information you provide

When you submit a booking or quote request through this website, or contact us by phone or email, we may collect:

• Your name
• Your email address
• Your phone number
• The address of the property to be inspected
• Preferred inspection dates and any details or messages you choose to share

Information collected automatically

Like most websites, our web host records standard technical information such as your IP address, browser and device type, referring page, and the pages you visit. This is used for security and to understand general site usage.

Cookies and third-party content

This site uses only the essential cookies required for it to operate. Some pages include content served by third parties, which may collect information under their own privacy policies:

• Google Maps — the embedded map on our Service Area page
• Google Reviews (via Featurable) — the customer review carousel on our home page
• Google Fonts — used for the site’s typography

2. How we use your information

• To respond to your enquiry and answer your questions
• To schedule, confirm, and carry out a home inspection
• To prepare and deliver your inspection report
• To invoice you and keep proper business records
• To follow up with you about your inspection or report

We do not use your information for automated decision-making, and we do not send marketing emails unless you ask us to.

3. Consent

By submitting a form or contacting us, you consent to our collecting and using your information for the purposes described above. You may withdraw your consent at any time by contacting us — although this may prevent us from providing the service you have requested.

4. Disclosure — we do not sell your information

We do not sell, rent, or trade your personal information. We may share it only:

• With service providers who help us operate our business (for example, our website host and email provider), and only to the extent needed
• With people you have directed us to send your report to (for example, your real estate agent)
• Where required or permitted by law

5. Storage, security, and retention

Form submissions are stored in this website’s database and are also emailed to our business email account. We take reasonable technical and organizational measures to protect your information, including serving this website over an encrypted (HTTPS) connection. However, no method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.

We keep inspection records and reports for as long as necessary to serve you and to meet our business, insurance, and legal obligations, after which they are securely deleted or destroyed.

6. Your rights

Under PIPEDA you have the right to:

• Ask what personal information we hold about you
• Request access to that information
• Ask us to correct information that is inaccurate or incomplete
• Withdraw your consent, subject to legal or contractual restrictions
• Request that we delete information we no longer need

To make a request, contact us using the details below. We will respond within a reasonable time.

7. Links to other websites

Our site may link to third-party websites. We are not responsible for the privacy practices or the content of those sites, and we encourage you to read their privacy policies.

8. Children’s privacy

This website and our services are directed to adults. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “last updated” date.

10. Contact us

If you have questions, concerns, or a request about your personal information, please contact:

House Whisperer Home Inspections
Steve Lukings, Certified Home Inspector
London, Ontario
Email: housewhispererchi@gmail.com
Phone: 519-852-7369

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.